WE OFFER FREE SHIPPING IN THE USA ON ORDERS OVER $199.99

Terms and Conditions

 

Shipping  Policy

We offer free shipping by UPS Ground in the USA on orders over $199.99

All orders are shipped by UPS ground or USPS Priority Mail. Expedite shipping is also available within the United States.

For international orders please email sales@silk-drapes.com to calculate shipping fees. All international orders will include separate shipping charges which may not include duties, taxes and other importing fees.

All orders for ready made items will be processed and shipped within 48 hours of receipt of payment  during Monday-Friday period.

Custom Made Orders are normally shipped within 3 weeks after the receipt of the order.

We cannot accept a shipping address containing a P.O. Box number for shipment by UPS Ground. Please use a physical street address for UPS delivery.

UPS Address Correction:  Please make sure your address is complete with your street number, apartment/suite number, city, state and zip code.  UPS charges for address corrections and that fee will be an additional cost to your order. 

Shipping charges for orders sent to an incorrect address or P.O. Box that are returned to us are non-refundable

Color & Texture Images

Colors and textures on your computer monitor may vary from the actual materials. If an exact color match, fabric weight or texture is expected, please order fabric samples before placing your order.
Fabric Samples

Fabric samples are available for $1.99 each.  We encourage you to order samples to make sure the fabric colors and texture meet your expectations. Fabric samples are sent by first class mail in within 48 hours from the date of order.

Custom Made Orders

All custom made products are made to your specifications including the fabric you select and measurements you give us.  Therefore, we can only accept returns for defects caused by us.

If you notice a defect, you must contact us within 14 days of product delivery.

Payment

All orders are paid in full when the order is placed.

No Sales Tax Outside North Carolina

We collect 7.25% sales tax on all orders shipped inside North Carolina.We do not collect sales tax on orders shipped outside North Carolina.

Prices are subject to change

Prices on this web site are subject to change and/or correction at any time.

Terms and Conditions May Change

Silk Drapes and Designer Pillows reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.